About us

Internship

Customer Care Intern

We are looking for an inquisitive Customer Care Intern who is eager to turn theoretical knowledge into practical experience.

About Dripl 🍹

Hey there!

Dripl's mission is to reshape the beverage industry. We are introducing a revolutionary way of drinking with minimal climate impact and healthy alternatives in the spotlight.

With our Refill Points, we have already avoided several million single-use containers. And by 2030 that should be at least 1,000,000,000 (yes, nine zeros!). That's right, we are an ambitious startup that wants to make a global difference. The sky's the limit?

Who are we looking for 🔍

We are looking for an inquisitive Customer Care Intern who is eager to turn theoretical knowledge into practical experience. You have big ambitions and the drive to make a real impact in a mission-driven startup team. As a Customer Care Intern, you will be in daily contact with customers, answering questions and understanding their needs in order to provide excellent service. Therefore, it is essential that you have strong communication skills, both verbal and written, and a strong focus on customer satisfaction. Experience in other customer care services is definitely a plus.

Dutch is still a requirement at this time, as the majority of our clients are located in Flanders and the Netherlands. Knowledge of other languages such as English and French is also considered a plus

What does this role entail? 🎁

As a Customer Care Intern, you will be a versatile force on our team, contributing to our mission on a variety of fronts:

  • Happy customers: As a Customer Care Intern you will be in daily contact with customers and answer their questions. Operationally, you will help build our customer satisfaction.
  • Improve customer experience: You identify customer needs and actively think about structural improvements in our communication to customers. In addition, you are responsible for preparing documents and information pages for customers as part of your duties.
  • AI model training: ready for an AI adventure? Join forces with two colleagues to train an AI model. Our goal? Lighten the workload for our care team and increase operational efficiency.
  • Process Improvement: You act as an idea generator for internal operational improvements.

The content of this internship may also vary based on duration and your personal interests. With your area of expertise and Dripl's needs in mind, we will design your internship period together.

Why Dripl? 👩🏽‍🚀

  • Personal development. It is my job to help you perform your tasks to the best of your ability and learn as much as possible. For this you get the necessary tools and all the space you need to explore your areas of interest. Healthy lemonades included
  • Flexibility. You get flexibility to work how you prefer. We operate out of Brussels. Our office is easily accessible by public transportation.
  • We set the bar high. You will come into touch with a team that wants to move forward and has the ambition to change the world.
  • We encourage each other to become the best version of ourselves.
  • A direct impact. At Dripl, you will join a dynamic startup environment, where you will have a direct impact with a young & mission-driven team to both our brand and the world of tomorrow.
  • A cool work environment with a cool gang. With us, ambition and fun go hand in hand. After hours we sometimes dare to have fun
  • "Work hard, play hard" a wise thinker once said.

On your mind? 🙌🏼

Send an email with your resume & why you are the one we are looking for, to talent@dripl.be.

Cheers

Elouiza

Is your dream role not listed, but is the fire of Refillution burning inside you?

We are always looking for fresh blood to join us in the fight against disposable packaging. Are you up to the challenge? Go for it.